Frequently Asked Questions
Everything you need to know about your hardware and renovation orders.
What are your standard shipping times and costs?
We offer Australia-wide shipping with delivery typically taking 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the weight and dimensions of your hardware items.
Can I return products if they are not suitable for my project?
Yes, we offer a 30-day return policy on most stocked items, provided they are in original, uninstalled condition and packaging. Please note that custom-keyed locks or specially ordered finishes may be exempt from returns.
Do you provide trade discounts for large construction projects?
Absolutely. Keeler Hardware offers competitive trade pricing for builders, locksmiths, and developers. Please contact our sales team directly to set up a trade account or request a bulk quote.
Are your door handles and locks compatible with standard Australian door preparations?
Most of our products adhere to standard Australian hole patterns and backsets (typically 60mm or 70mm). We recommend checking the technical specifications PDF on the product page before purchasing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and buy-now-pay-later services for your convenience.
How do I track the status of my hardware order?
Once your order is dispatched from our warehouse, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery in real-time.